Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in English and possess strong communication skills. If you are customer-focused, detail-oriented, and enjoy assisting others, we encourage you to apply.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement and tracking
- Resolve customer complaints or issues in a professional manner
- Perform data entry to update customer records accurately
- Conduct outbound calls for follow-ups or sales opportunities
Skills:
- Fluent in English; proficiency in Spanish is a plus
- Strong customer service skills with a friendly and professional demeanor
- Ability to analyze customer needs and recommend suitable solutions
- Proficient in data entry and navigating computer systems
- Excellent phone etiquette for clear communication
- Bilingual capabilities preferred for assisting diverse customer base
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Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Aguadilla, PR: Relocate before starting work (Required)
Work Location: In person