Overview:
The Professional Development Specialist/Consultant is responsible for managing, delivering and providing assistance in
developing training and educational solutions for districts and schools. This professional is self-motivated, quick to
learn, articulates themselves well in front of a group of people, is capable of working independently with little
instruction, provides feedback to peers, has problem solving skills, and strives to make professional development a
success for the customer. Additionally, this professional will work with other teams, directly with customers and
across multiple products while being mindful for new and more efficient processes.
Responsibilities:
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conducts onsite, remote, and group training events via traditional classroom and technology-assisted platforms
- Applies product knowledge and learning delivery methodology to provide high quality professional development services
- Maintains a high level of knowledge and proficiency on company products, including new product releases and enhancements, by working individually, reading available documentation, and interacting with cross-functional peers
- Organizes and manages the professional learning life cycle and training plan for clients
- Performs administrative tasks for tracking training progress
- Meets and/or exceeds utilization and customer satisfaction goals
- Performs all other responsibilities assigned by management
- Provides feedback, advises and contributes to the design, development and maintenance of training programs
- Reports customer issues and risks and assists in timely escalation and resolution within and outside of Customer Education and the Services department
- Contributes to the continuous improvement of procedures and processes, including documenting and reviewing, with a focus on increasing efficiency, quality, and client satisfaction
- Shares best practices, product knowledge and effective training and delivery methods
- All other responsibilities assigned by management
Qualifications:
To be considered for and to perform this job successfully, an individual must perform each essential duty and
responsibility satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.
Qualifications include:
- Bachelor's Degree or equivalent relevant experience
- Minimum 3 years' experience in a training or teaching environment
- Knowledge of PowerSchool's Special Programs product and how used in K-12 Education
- Knowledge of Microsoft Office and SalesForce/FinancialForce
- Knowledge of various web meeting/conferencing software tools
- High-level performance with attention to detail, time management, and organizational skills
- Ability to learn quickly, understand and explain educational and technical information
- Strong training skills, including exceptional communication and presentation ability
- Work well independently and in a team environment across multiple locations
- Work autonomously and manage multiple tasks simultaneously
- Deliver outstanding customer experiences and adapt/respond to different types of clients with ease
- Excellent interpersonal and communication skills; highly motivated and flexible
- Ability to travel for client and staff training events on average 30% of the time
- Ability to develop creative solutions for client needs and company goals
- Ability to successfully handle multiple projects and tasks simultaneously, operating in a demanding work environment
- Create and deliver outstanding customer experiences and adapt/respond to different types of clients with ease
Environmental Factors
- Ability to problem-solve, multitask and reprioritize tasks
- Constant indoor collaborative work environment in close contact with co-workers
- Frequent social interactions and interruptions
- Frequent work under time restraints
Physical Requirements
Lifting/Carrying:
- Occasionally carrying items weighing under 10 lbs.
- Rarely carrying items weighing between 11-20 lbs.
Twisting/Turning:
- Occasionally reaching over shoulder
- Overhead and reaching outward
- Occasionally bending
- Frequently walking standard surfaces
- Constant sitting
Other:
- Constant use of keyboard, fine dexterity, grasping, holding
- Constant repetitive motion – hands
Compensation & Benefits:
PowerSchool offers the following benefits:
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Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
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Flexible Spending Accounts and Health Savings Accounts
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Short-Term Disability and Long-Term Disability
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Comprehensive 401(k) plan
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Generous Parental Leave
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Unrestricted paid time off (known as Discretionary Time Off - DTO)
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Paid Community and Volunteer Time Off (VTO)
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Wellness Program, including ClassPass & Employee Assistance Program
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Tuition Reimbursement
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Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $65,000-$85,000. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment:
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.
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