About the role
The Supplier Support Specialist will manage external supplier relationships and develop effective communication strategies to obtain requested compliance regulation information. Supplier Support is responsible for facilitating data exchange between Source Intelligence and Source Intelligence customer suppliers.
What you’ll do
- Plan, schedule, coordinate, and perform operational and management aspects of multiple programs.
- Develop and effectively manage program timelines to ensure timely completion of contracted program deliverables.
- Attend and chair assigned client meetings.
- Maintain a positive rapport with, and a good working knowledge of each client’s program/s.
- Accountable for the successful completion of assigned projects.
- Encourage and maintain high professional standards for projects to help ensure successful project deliverables.
- Analyze, manage, and produce program data reports.
- Develop presentations and other materials for use during program-related events.
- Maintain regular contact with assigned clients to ensure maintenance of customer relationships, loyalty, and client retention.
- Coordinate and participate in client meetings and assist in resolving client project issues.
- Participate in employee education, training, and awareness.
- Participate in strategic planning activities relevant to program delivery
- Serves as the owner of the delivery of the contractual SOW
- Serve as the main POC for customers for delivery of managed services
- Provide reports and updates to customers
- Lead onboarding process that includes initial software training with customers
- Hold recurring meetings with customer to discuss program status
- Develop and adheres to project timelines
- Complete PC Cert1 and within 6 months complete PC Cert 2
- Other responsibilities as assigned by the company
What we are looking for
- Bachelor's degree in policy, Business, Environmental Sciences, or comparable.
- At least 1-3 years relevant externally facing project management experience required.
- Proven ability to lead multiple projects successfully.
- Strong Microsoft Excel skills, including database management and analytical data presentation. Ability to use a range of formulas and manage pivot tables preferred.
- Excellent written and oral communications.
- Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure.
- Excellent presentation skills and experience presenting to senior management utilizing Microsoft PowerPoint.
- Ability to create collaborative relationships internally and with external clients.
- Ability to effectively juggle competing needs.
- High degree of self-motivation and ability to work independently and with a team.
- Align with the company work culture, mission, and goals.
- Remote work experience is a plus