Amalgamated Food Brokerage is the premier food sales manufacturer representative in Arizona. Our solid, strong relationships with distributors and customers strengthen each year with continual communication, great follow up and a lot of good old fashion hard work.
SALES SUPPORT ADMIN / ORDER ENTRY SPECIALIST
If you’re a self-starter with a strong work ethic, excellent attention to detail and a passion for customer service, we encourage you to apply for this position! You will play a critical role in supporting our Grocery Candy & Snack sales division in ensuring seamless order processing and quality customer experiences. Come join our exciting team and work in an environment filled with great people who love their jobs.
General duties include but are not limited to:
- Taking/Receiving customer orders and accurately inputting the order data into a Sales Order Management system.
- Processing orders in a timely and efficient manner to meet customer delivery expectations.
- Monitoring order status throughout the fulfillment process and working with customers and suppliers to ensure timely delivery.
- Resolving any issues that arise with customer orders including changes, cancellations or discrepancies.
- Responding to inbound customer calls/emails.
- Completing New Item and Promotional Forms (excel documents) on an ongoing bases.
- Completing pricing update forms (excel documents) as needed.
- Maintaining a Promotional Calendar for client promos (Google Drive)
- Managing the Google Drive
- Contacting clients for updated price lists, product guides, POS and catalogs
- Following up with clients or customers by phone or email as needed
- Determining the quickest, most effective ways to answer client or customer questions. (Escalating queries and concerns, when necessary.)
- Coordinating and scheduling travel, and appointments for managers for trade shows and client market visits.
- Creating and maintaining Excel spreadsheets, Google Docs and PowerPoint presentations.
- Handling some marketing tasks, including group e-mails, customer events and graphic design.
- Performing other related duties as assigned.
The job requirements are as follows, but not limited to:
- Technical computer skills and comfort with order entry and cloud-based systems is a must
- Proficient with Microsoft O365 (Outlook, Word, Excel, PowerPoint) is a must
- Proficient knowledge of Google Drive and Google Sheets is a must
- Proven experience as an order entry specialist or similar sales support position with experience in customer service or related fields.
- Excellent attention to detail and accuracy in data entry.
- Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously.
- Strong communication and customer service skills to build positive relationships with customers.
- Ability to work independently as well as part of a team.
- Comfortable working in a fast-paced environment with tight deadlines.
- Critical thinking skills to effectively analyze information and solve problems.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Administrative experience: 1 year (Required)
- Microsoft Office: 2 years (Required)
- Order entry: 1 year (Required)
Work Location: In person