**Overview:**
We are seeking a dedicated and empathetic Customer Service Representative to join our insurance company. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and assisting policyholders with their insurance-related needs.
**Responsibilities:**
- Responding to customer inquiries via phone, email, or chat in a professional and timely manner
- Assisting customers in understanding their insurance policies, coverage, and claims process
- Handling policy changes, updates, and billing inquiries
- Processing policy renewals, cancellations, and endorsements accurately
- Collaborating with other departments to resolve complex customer issues
- Maintaining accurate records of customer interactions and transactions
**Requirements:**
- Excellent communication skills (verbal and written)
- Strong problem-solving abilities and attention to detail
- Empathetic and patient demeanor when dealing with customers
- Familiarity with insurance products, policies, and procedures (preferred)
- Proficiency in using customer service software and MS Office Suite
- Prior experience in customer service or a similar role is a plus
**Qualifications:**
- High school diploma or equivalent
- Previous experience in a customer-facing role is an asset
- Relevant certifications in insurance or customer service is advantageous
-Willing to get Licensed***
**Benefits:**
- Opportunities for career growth and development within the company
- Positive and collaborative work environment
**How to Apply:**
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they're suited for the position
** Spanish Speaker
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per year
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
Work setting:
Work Location: In person