Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will be a multilingual individual with excellent communication skills and a passion for providing exceptional customer service. Duties: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, orders, and issue resolution - Perform data entry tasks accurately and efficiently - Utilize phone etiquette to ensure positive customer interactions - Upsell products or services to increase sales revenue - Provide support in English and Spanish to serve our diverse customer base Requirements: - Fluent in English and Spanish (Bilingual) - Proven experience in customer service or sales roles - Strong communication skills with the ability to effectively communicate with customers - Proficient in data entry and computer systems - Ability to upsell products or services to meet sales targets Join our team and enjoy competitive pay, a supportive work environment, and opportunities for career growth. If you meet the requirements and are passionate about delivering top-notch customer service, we want to hear from you!
Job Type: Full-time
Pay: $18.00 - $18.92 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hyattsville, MD 20785 (Required)
Work Location: In person