Are you an experienced professional with a background in assisting members with their healthcare coverage inquiries? Are you seeking a career opportunity that offers growth and stability? Look no further! Join our global company with a local presence in Helena as a Customer Care Specialist and take your career to new heights.
As a Customer Care Specialist, you will play a crucial role in our call center, providing exceptional support to members with their healthcare coverage inquiries. Your direct work experience and in-depth knowledge of healthcare coverage will be invaluable in delivering outstanding service. This is a remarkable chance to be part of a global organization while enjoying the benefits of working locally in Helena, with the potential for permanent employment.
What you’ll do:
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
- Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
- Acts as an advocate for the Medicaid client or Provider.
- Educates clients about managed care access, rights and benefits through outreach scripts.
- Check voicemail and Fax routers.
- Complete required assigned training.
- Track daily task for quality review.
- All other duties as assigned.
What they’re looking for:
- One year of medical insurance or medical office experience.
- High school diploma or equivalent.
- Outgoing and energetic attitude
- Ability to communicate clearly and confidently
- Ability to multi-task
- Ability to analyze new situations and apply problem-solving skills
- Ability to relate to the customer
- Ability to remain calm under pressure
- Ability to adapt to and incorporate new technologies
- Ability to learn from past mistakes (and successes!)
- Ability to manage time effectively
- General conversational ability and call control
- Attention to detail
- Grammar and spelling accuracy
Enjoy a collaborative and supportive work environment that values teamwork, growth, and excellence by applying today!
What you’ll get:
- Weekly pay!
- Work site is in-office in our new office building
- Starting wage of $15.50/hr up to $17/hr DOE
- Weekends off.
- Opportunity for advancement and permanent employment!
Job Types: Contract, Full-time
Pay: $15.50 - $17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Helena, MT 59601: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Medical insurance or Medical office: 1 year (Required)
Work Location: Hybrid remote in Helena, MT 59601