Implementation Specialist
Ramsey Theory Group – Fort Lee, NJ 07024
At Ramsey Theory Group, we aim to integrate our cutting-edge analytical, technological, and business expertise to build software that optimizes organizational resources and solves the most complex challenges.
The foundation of our company is in applied mathematics and we deploy our expertise through usable software and user experiences. Our expertise is in Operations Research, Statistical Modelling, Machine Learning, Artificial Intelligence, Software Engineering, Database Design, Web and Mobile App development, Internet of Things, and Blockchain Technologies. However, we like to emphasize that our strength does not stem from technology alone, but from the fact that we delve into our client’s organizations to understand them from an operational standpoint. Optimization is our goal, technology is just a means to that end.
Role Summary:
We are seeking a skilled Implementation Specialist to join our team. This role will primarily focus on the installation, configuration, and training of our SaaS products at automobile dealerships. The ideal candidate will have experience in software deployment, customer training, and excellent interpersonal skills to ensure a smooth transition for our clients.
Responsibilities:
- Install and configure SaaS products at automobile dealership locations.
- Ensure all systems are operational and meet client requirements.
- Conduct comprehensive training sessions for dealership staff on the use of our SaaS products.
- Provide ongoing support and troubleshooting during the initial implementation phase.
- Act as the primary point of contact for dealerships during the installation and training process.
- Gather client feedback and relay it to the product development team for continuous improvement.
- Create and update training materials, user guides, and support documentation.
- Maintain detailed records of installations and training sessions.
Qualifications & Preferred Attributes:
- 3+ years of experience in software implementation, training, or a similar role, preferably in the automotive industry.
- Proficient in software installation, configuration, and troubleshooting.
- Familiarity with SaaS products and cloud computing concepts.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Willingness to travel to various dealership locations as required.
- Preferred: Experience with automotive dealership management systems
- Preferred: Knowledge of industry-specific software solutions and integrations.
Job Details:
- Job Types: Full-Time
- Salary: $45,000 - $55,000 per year, comensurate with experience
- Benefits: Health insurance, Paid time off, Bonus pay
- Schedule: 8-hour shift, Monday to Friday
- Work Location: In-person with a reliable commute or planned relocation to Fort Lee, NJ 07024
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Software implementation: 3 years (Preferred)
- Field service: 3 years (Preferred)
Ability to Commute:
- Fort Lee, NJ 07024 (Required)
Ability to Relocate:
- Fort Lee, NJ 07024: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person