Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Assist with reservations and room assignments
- Manage phone calls and reservations
- Process payments and maintain guest accounts
- Address guest issues and escalate as needed
- Ensure the front desk area is clean and organized
Experience:
- Previous experience in hotel management or front desk operations preferred
- Multilingual abilities are a plus
- Strong guest service orientation with excellent phone etiquette
- Familiarity with phone systems and night audit procedures
- Knowledge of hospitality industry practices and standards
- Degree or certification in Hospitality Management is advantageous
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can enhance your hospitality skills. If you are passionate about delivering exceptional guest experiences, we invite you to apply for this exciting position.
Job Types: Full-time, Part-time
Pay: $19.93 - $24.01 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Work setting:
Ability to Relocate:
- New York, NY 10005: Relocate before starting work (Required)
Work Location: In person