Job Overview
We are seeking a dedicated and customer-focused individual to fill a Customer Service Representative position. The ideal candidate will be responsible for providing top-notch customer service to our clients through various communication channels. The successful applicant will have exceptional communication skills, be able to analyze customer needs, and effectively communicate solutions. The role requires a high level of professionalism, patience, and empathy to ensure a positive experience for our customers.
Duties
- Respond to customer inquiries via phone, email, and in-person
- Analyze customer needs to resolve issues and provide solutions
- Communicate effectively with customers to ensure satisfaction
- Utilize sales skills to upsell and cross-sell products and services
- Conduct outbound calling to follow up with customers and promote additional products
- Enter customer data accurately and efficiently
- Maintain a high level of customer satisfaction and resolve issues in a timely manner
- Collaborate with the sales team to meet sales targets
- Meet or exceed sales performance metrics
- Stay up-to-date with product knowledge to provide accurate information to customers
Requirements
- Bilingual in English and Spanish (or other languages as required)
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide solutions
- Proficiency in English and the ability to speak clearly and concisely
- Experience in sales or customer service
- Ability to perform data entry accurately and efficiently
- Willingness to learn and adapt to new products and processes
- Ability to work in a fast-paced environment
- High school diploma or equivalent required; associate's degree or bachelor's degree preferred
- Previous experience in outbound calling is a plus
- Certification in customer service or a related field is a plus
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Freehold, NJ 07728 (Preferred)
Ability to Relocate:
- Freehold, NJ 07728: Relocate before starting work (Preferred)
Work Location: In person