Job Summary:
We are seeking a dynamic and experienced Director of Programs and Operations to oversee our company's daily operations and drive efficiency and growth. The ideal candidate will be a strategic thinker with a proven track record in operations management, business development, and leadership.
- Develop and implement strategic plans to enhance operational efficiency and achieve organizational goals
- Lead and manage all aspects of organizations operations, including ideation, implementation and execution, and evaluation of all projects
- Lead a cross-functional team that includes program coordinators and administrators, technology associates, communications associates, volunteer recruitment and management team, and others to deliver on time and within budget
- Drive process improvement to optimize workflows and increase productivity
- Lead multiple project teams concurrently to ensure each program goals are achieved.
- Create a high achievement environment that leads to strong delivery and the growth and development of the staff
- Oversee program and project initiatives are aligned to business goals as well as organizational objectives and help drive revenue and philanthropic growth
- Provide thought leadership that provides market intelligence, challenges current thinking and ensures that SPEAKHIRE continues to be a best-in-class organization
- Develop project assessment protocol to ensure quality and on-time delivery while at the same time mitigating risks
- Maintain organizational standards of satisfaction, quality, and performance
- Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, and timing for new initiatives
- Ability to use data and analytical tools to evaluate, enhance and drive program outcomes
- Negotiate contracts with vendors, suppliers, and partners to ensure favorable terms for organization
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
- Provide senior leadership guidance to department leads and ensure alignment with organization goals
Skills and Qualifications
Required
- Bachelor’s in Social Work, Education, or related field
- 3 years of experience in a program or operations manager role
- Start-up experience required
- Strong bias for service and display customer obsession
- Self-directed, shows initiative, and can work as part of a team in a fast-paced environment and under deadline pressure.
- Highly organized and detail oriented
- Proficient in Google Suites, Notion and Zoom
- Experience working with different communities and populations including but not limited to by race, ethnicity, age, language
- Excellent verbal and written communication skills
- Demonstrated ability to prioritize and manage multiple projects concurrently
- Ability to travel at times to partners and schools
Preferred
- MSW or MEd or similar preferred
- Non-profit experience preferred
- Knowledge of and commitment to serving immigrant or first-generation Americans, and advocating for their development as they pursue knowledge of careers before transitioning from high school to college and career.
If you are a visionary leader with a passion for operational excellence and driving business success, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
Ability to Commute:
Ability to Relocate:
- Queens, NY: Relocate before starting work (Required)
Willingness to travel:
Work Location: Hybrid remote in Queens, NY