SUMMARY:
The MCI Customer Service Representative is responsible for order entry and invoicing of customer orders. Manage communications between customers, distributors, brokers, sales reps and school districts. Work with freight carriers to coordinate inbound and outbound shipments. Daily data entry via Excel, Word, ERP System, in-house programs and Electronic Data Interchange (EDI). Manage multiple tasks at a time, while communicating with the team and customers. The dress is business casual. Daily expectation is to have a professional attitude, be on time for work and be ready to multitask with ease. Hours are Monday – Friday, 8:00AM to 5:00PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Respond to customers on the phone or by email.
· Always check emails that come in and process or reply accordingly.
· Process orders from beginning to end.
· Identify new orders from revised orders.
· Responsible for releasing orders to the warehouse daily while ensuring proper instructions for each order are followed.
· Review own work and ensure accuracy before the orders are confirmed.
· Confirm pricing is correct for each PO with the corresponding pricelist.
· Check inventory to verify available inventory.
· Confirm orders via email and EDI.
· Update Operations team when items are low in stock.
· Understand the purchasing patterns for assigned distributors and update Operations team of stocking requirements.
· Ensure pending orders and tasks are followed up on daily.
· Release orders to the warehouse.
· Coordinate pallet configurations with the warehouse for outbound freight and for carriers to quote.
· Create load tenders in our freight system and send them out to carriers.
· Inbound and outbound freight management.
· Assist Sales Team with Reports, communicating changes or updates to brokers, customers, and distributors.
· Work with an EDI system. (Transferring & confirming orders).
· Assist with customer complaints. (Create paperwork and inform the QC Team).
· Understand production lot traceability.
· Assist with customer returns. (Create paperwork and inform the warehouse).
· Answer questions about products or services.
· Use all resources available to problem solve.
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Employee Initials
EXPERIENCE
· 5 years’ experience in Customer Service / Customer Care.
· Required knowledge of computer applications & Microsoft office programs.
EQUIPMENT TO BE USED
· Standard Office setting and equipment.
PHYSICAL DEMANDS
· Ability to multitask, some overtime, patience, and ability to process information quickly.
WORK ENVIRONMENT
· Fast paced office, required to multitask, and manage time wisely.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent written, communication and organizational skills.
- Exceptional attention to detail; ability to work on multiple tasks.
- Advanced knowledge of Word, Excel, Adobe PDF, and EDI.
- Bi-lingual Spanish is a plus.
- Some overtime may be required.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 2 years (Required)
Language:
Work Location: In person