We are seeking experienced Client Service Representatives to join our busy veterinary hospital team!
Full-time (32-36hrs/wk): Flexible schedule needed as shifts will vary between mornings and afternoons, and full and part days, with some Saturday mornings. We are closed on Sundays and major holidays. Dependable attendance required! Must be 18 or older to apply.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire" to our clients and their pets.
As the face of VCA, you will set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. You are the pivot around which the hospital operates and are responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and to respond to prospective clients inquiries.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including filling prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and parasite control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Pay $15/hour. Excellent pet care discounts for your pets available after 90 days! 401k with matching available, paid time off, heath insurance, paid parental leave, etc.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Are you 18 years of age or older?
Education:
- High school or equivalent (Preferred)
Work Location: In person