*Position Descripti
*
The Customer Support Leadership te
is compr
- d of s
- rvisors from bo
- Tesla Support
- Roadside Suppor
- Your responsibili
- s include develop
- team members, overseeing
- y-to-day operati
- , and preparing the Cu
- mer Support te
- to adapt to the eve
- hanging needs
- our growing
- et and their o
- rs.
We seek leaders who actively m
- ge their busines
while fo
- ring col
- oration with inter
rtmental and cross-
- ctional stakeholders. We va
e proactive, self-st
- ing individuals who will thrive in a dynamic environment a
e transform the way we view Customer Service. We
xpect you to be energetic and enthusiastic in surpassing the expectations of existing customers but also by creating engaging experiences for new customers. Your role involves actively monitoring your team’s performance and aligning it with customer service trends to drive necessary improvements. You will also contribute to the development of appropriate standards and processes to drive change that propels both the business and mission forward.
This location operates 24/7 and requires open availability and the ability to work weekends. After 4 weeks of in-person training, this position may be temporarily remote; remote location is subject to change.
*Responsibilities*
* Take ownership of all aspects of your team's performance, including coaching, development, conducting one-on-one sessions, and providing real-time feedback
* Efficiently manage time, handle multiple priorities, organize workloads, and consistently meet deadlines
* Collaborate with operations teams to drive continuous improvements that enhance team output and customer service
* Serve as a champion for safety, efficiency, quality, and overall excellence in all actions and decisions
* Regularly engage in giving and receiving feedback with peers, direct reports, and managers
* Lead with a positive and accountable demeanor to inspire the team
* Cultivate an environment of inclusivity, collaboration, and diversity of thought
*Requirements*
* 3+ years of leadership experience in a call center or customer service industry
* Exceptional written and verbal communication skills
* Demonstrate effective coaching skills to nurture a successful team, prioritizing development over metrics
* Maintain a flexible schedule and be available to support the team 24/7 as needed
* Possess knowledge of the existing systems and processes relevant to the applied department
* Lead by fostering a culture of positivity and accountability; champion diversity, inclusion, and overall team well-being
* Valid driver's license required
*Benefits*
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
* Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
* Family-building, fertility, adoption and surrogacy benefits
* Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
* Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
* Healthcare and Dependent Care Flexible Spending Accounts (FSA)
* LGBTQ+ care concierge services
* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
* Company paid Basic Life, AD&D, short-term and long-term disability insurance
* Employee Assistance Program
* Sick and Vacation time (Flex time for salary positions), and Paid Holidays
* Back-up childcare and parenting support resources
* Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
* Weight Loss and Tobacco Cessation Programs
* Tesla Babies program
* Commuter benefits
* Employee discounts and perks program
Job Type: Full-time
Pay: $68,000.00 - $85,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* AD&D insurance
* Dental insurance
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* On-the-job training
* Paid time off
* Paid training
* Parental leave
* Professional development assistance
* Vision insurance
Schedule:
* Holidays
* Weekends as needed
Ability to Commute:
* Draper, UT 84020 (Required)
Ability to Relocate:
* Draper, UT 84020: Relocate before starting work (Required)
Work Location: Hybrid remote in Draper, UT 84020