Position Overview:
We are seeking a dedicated and personable Customer Service Representative to join our team. As a vital point of contact for our clients, you will play a crucial role in delivering exceptional customer experiences. Your primary focus will be assisting clients with their insurance-related inquiries, providing guidance, and ensuring their needs are met effectively and efficiently.
Duties and Responsibilities:
- Respond to inbound client inquiries via phone, email, and in-person visits, addressing questions about insurance policies, claims, coverage options, and billing matters.
- Provide accurate and comprehensive information to clients, explaining complex insurance terms and procedures in a clear and understandable manner.
- Process policy changes, endorsements, renewals, and cancellations according to established procedures and regulatory guidelines.
- Assist clients in filing insurance claims by collecting relevant information, initiating claims processes, and maintaining regular communication to keep them informed about the status of their claims.
- Collaborate with insurance agents and underwriters to ensure clients receive appropriate coverage recommendations based on their individual needs and circumstances.
- Handle customer complaints and concerns empathetically and professionally, striving to find solutions that align with both company policies and client satisfaction.
- Maintain accurate and up-to-date client records, policy documents, and communications in our customer relationship management (CRM) system.
- Assist in premium payment processing, account reconciliation, and ensuring timely and accurate billing.
- Educate clients about additional insurance products and services that could benefit their coverage portfolio.
- Stay up-to-date with industry trends, regulatory changes, and insurance product knowledge to provide the most current information to clients.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Proven experience in a customer service role, preferably in the insurance or financial services industry.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with clients.
- Excellent verbal and written communication skills; ability to explain complex concepts in a simple and concise manner.
- Attention to detail and accuracy, especially when processing policy changes and claims.
- Strong problem-solving skills and the capacity to handle challenging client interactions with patience and professionalism.
- Knowledge of insurance regulations, policies, and procedures is a plus.
- Willingness to obtain necessary insurance licenses as required by state regulations.
- Ethical and empathetic approach to handling sensitive client information and situations.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive training on insurance products, processes, and customer service techniques.
- Opportunities for career advancement within the agency.
- Supportive and collaborative work environment focused on employee development and growth.
If you are a customer-focused individual with a passion for providing top-notch service and helping clients secure their financial futures, we invite you to apply for this exciting Customer Service Representative position.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- Under 1 year
Shift:
- 4 hour shift
- 8 hour shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Ability to Commute:
- Livingston, TN 38570 (Required)
Job-related location requirement:
- Candidates must be within a 25-mile radius.
Work Location: In person