At Pima Pain Center, our team members focus on transforming the patient experience and delivering exceptional quality care. Patients choose Pima Pain Center because of our experienced healthcare team and minimally invasive approach to pain management—resulting in cost-effective treatments with less trauma and pain, and a faster recovery time.
As the first and last point of contact, the Front Office Assistant greets patients and visitors at the front desk in a warm and friendly manner. Maintains HIPAA compliance while obtaining necessary information for billing purposes.
Roles and Responsibilities include, but are not limited to:
- Follows proper procedure to check patient in for the days services
- Obtains and scans patient ID, health insurance card, and updating any and all documents according to policy and procedures.
- Ensures intake information has been completed by patient prior to scanning into their electronic medical records. Reads “Alert Notes” or ‘Alert Flags” in the patient chart
- Maintains proper money handling processes.
- Collects patient payments and provides receipts.
- Prepares and balances daily copay log.
- Provides appropriate financial information to patients as directed by policy and situation
- Follows proper procedure to check patient out from the days services.
- Assists the procedure staff with wheelchair patients.
- Schedules follow up appointments for office visits, treatments and procedures according to guidelines utilizing EHR system to task and complete Logs at the end of each day.
- Scanning all patient related forms
- Maintains organization of the front desk area and lobby throughout the day
- Handles incoming and interoffice telephone calls and inquires taking complete messages and forwarding calls appropriately
- Provides communication to patients, vendors and visitors within HIPAA compliance to maintain proper flow.
- Assists clinic staff with clerical duties as needed and other duties as assigned
Physical Requirements:
- Must be able to push, pull, sit and stand for lengthy periods of time.
- Assist with pushing patients in wheelchairs.
Required Experience:
- Six months to one year related MEDICAL OFFICE experience.
- High School Diploma or diploma equivalency.
At Pima Pain Center, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
Job Type: Full-time
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
- Wellness program
Healthcare setting:
- Outpatient
- Private practice
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person