Description:
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and solving customer problems and concerns. Performs administrative duties as assigned by the Call Center Manager.
QUALIFICATIONS
- At least one year of customer service experience in self-storage
- Previous sales experience a plus (true sales with required target)
- Computer experience (preferably MS Office suite)
- Exceptional communication skills, both written and verbally (in English - if bilingual in Spanish, a PLUS)
- Positive attitude & strong work ethic
- High customer service standards
- Ability to work in a fast-paced customer-focused environment
- Excellent phone skills
- Ability to work under pressure and respect customer timeframes
- Excellent time management skills & self-discipline to complete tasks with indirect supervision
- Willingness to learn continuously & share ideas
- Pass a pre-employment drug screen and have acceptable results of a background check
ESSENTIAL FUNCTIONS
- Answers inbound phone calls
- Returns voicemails from existing customers and call-back requests
- Follows up on sales leads
- Makes outbound calls for past due accounts; collecting payments
- Provides excellent customer service
- Actively listens and proactively resolves issues based on the customer’s needs
- Addresses customer service inquiries via online requests
- Handles online requests via web chat or email
- Additional responsibilities as the job requires
OTHER FUNCTIONS
- Contributes to a positive work environment
- Cultivates and grows our First Call Resolution atmosphere
Requirements:
Must be able to work this shift (Eastern Time, regardless of employee actual time zone:
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Thursday 2:30pm-11pm
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Friday 2:30pm-11pm
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Saturday 1:30pm-10pm
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Sunday 1:30pm-10pm