About Us:
At Perficio Insurance Services, we pride ourselves on delivering exceptional service and expert knowledge of the insurance products we offer. Our team is dedicated to helping clients navigate the complexities of insurance with confidence and ease. We believe that providing outstanding service goes hand in hand with creating a fun and enjoyable work environment. Our commitment to excellence is matched by our commitment to fostering a positive and engaging workplace where every team member can thrive. Join us and be part of a company that values professionalism, expertise, and a whole lot of fun along the way!
Job Description:
We are seeking a motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing top-notch customer service and support. This role requires excellent communication skills, a keen eye for detail, and a passion for helping others.
Key Responsibilities:
- Respond to customer inquiries via phone, text, and email, ensuring prompt and professional service.
- Assist clients with policy changes and information, coverage options, and claims processing.
- Maintain accurate and detailed records of customer interactions and transactions.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Collaborate with the sales and underwriting teams to ensure customer satisfaction.
- Educate clients on insurance policies, products, and services offered by the brokerage.
- Perform administrative tasks such as data entry, filing, and document preparation.
Qualifications:
- Must have or be willing to obtain Property & Casualty Insurance License (Company will pay for fees and study materials)
- Previous experience in customer service or the insurance industry preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using computers and ability to learn new computer programs
- Ability to work independently and as part of a team.
- Knowledge of insurance products and services is desirable but not mandatory; training will be provided.
What We Offer:
- Competitive salary and opportunity to earn monthly bonus's.
- Comprehensive training and development programs.
- Opportunities for career advancement within the company.
- A supportive and collaborative work environment.
- Paid time off and holidays.
- Company will pay for Insurance License & Study Materials (If not licensed currently)
Job Type: Full-time
Pay: $15.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Salt Lake City, UT 84107 (Preferred)
Work Location: In person