Queens Hospital Center (QHC or Queens) is seeking a highly experienced and visionary Chief Growth and Strategy Officer (GSO) to join its executive team. Working in close collaboration with Queen's Chief Executive Officer as well as other members of the executive leaders, the GSO will play a crucial role in shaping the hospital's strategic direction, driving innovation, set the company mission at Queens while providing high-quality, comprehensive care to all members of the community.
The successful candidate will lead the development and implementation of a comprehensive strategic plan that aligns with QHC's Master Plan working across departments such as Finance, Hospital Services, Facilities Mgt, External Affairs, Patient Relations, and IT to forge a robust plan to expand Queen’s brand to its diverse urban communities while increasing Queen's revenues.
Furthermore, this person would tap into revenue areas which will be value add to an already high performing hospital.
RESPONSIBILITIES:
-
Strategic Planning: Coordinate and lead effort to execute the hospital's strategic plan, aligning it with the organization's mission, vision, and long-term goals. This includes collaborating with the facility’s capital team on the execution of the 10-year master plan for expansion and facility upgrades. Identify potential joint ventures, and other strategic partnership opportunities to achieve strategic objectives.
-
Innovation and Transformation: Coordinate hospital-wide digital transformation and innovation efforts to keep the organization competitive in the rapidly evolving healthcare landscape. Work with front line managers to anticipate industry trends, and organize across disciplines and departments to brainstorm innovative ideas that deliver better and equitable healthcare to our growing and diverse communities.
-
Capital Projects and Funding: Liaise with the facility’s capital projects team on prioritization and timelines for completion of projects.
-
Business Development: Collaborate with CEO, CMO, CFO and other senior leaders to lead business development, organizational planning and transformation in line with the hospital’s strategy and objectives. Oversee key strategic initiatives, ensuring projects are executed efficiently and deliver targeted, acceptable ROI.
-
Relationship Building: Build and foster strong professional and good working relationships with key stakeholders within the hospital and across the system.
-
Leadership and Management of Key Departments: Liaise with three departments under the CFO/Finance Unit including Managed Care, Community Health Network, and Revenue Integrity in order to ensure growth opportunities are being realized i.e. value-based payment (VBP) programs.
-
Executive Oversight: Under the CEO’s leadership, this person will monitor and track the executive team’s planned objectives, KPIs, and other operational and management metrics on a periodic basis.
-
Marketing Strategy and Initiatives: Liaise with External affairs for the hospital’s overall marketing strategy, marketing plans, and initiatives, especially as they relate to the addition of new services and expansion of existing services. Drive efforts to raise awareness and engagement within the community. Study market dynamics reviewing customer/patient feedback (e.g. Press Ganey scores, surveys, and social media), clinician feedback, and research customer trends for new pathways to growth. Communicate market strategy across departments and organization
-
Market Analysis and Forecasting: Conduct and/or interpret market research and healthcare trends to identify new opportunities for growth and development, including potential partnerships and alliances.
-
Planning and Resource Management: Work closely with the CFO and other executives to help facilitate support for new strategic initiatives, growth & expansion planning, resource utilization, etc.
-
Division Management: Oversee the hospital’s Analytics team.
-
Performs other related duties as requested by the CEO.