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The Re-Entry Specialist position is responsible for ensuring member satisfaction by working collaboratively with cross functional clinical and peer support teams to assess member needs, evaluate transitional service options, create transition plans, coordinate care, and monitor progress. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members to acquire and utilize skills necessary to become self-sufficient and to manage and enjoy their lives. The schedule for this position is 9A - 8P Monday - Thursday - this position qualifies for swing shift differential.
Duties and Responsibilities:
- Participate in the assessment and development of individualized service plans, then implement services through excellent case management delivery.
- Communicate member needs and status updates to a variety of clinical and peer coach teams and follow-up accordingly.
- Partner with members to develop a role for themselves outside of their recovery and re-entry, while focusing on expected outcomes of increased employment, meaningful community activity, independent living status, and positive social networks.
- Provide supportive services including, but not limited to assistance in maintaining, monitoring, and modifying covered services and case management plans.
- Identify necessary resources to meet members’ needs and help members to obtain needed resources.
- Manage discharge plans upon completion of treatment, as necessary.
- Act as the member’s advocate as it relates to insurance coverage and financial assistance.
- Maintain the members’ comprehensive case management records and notes through detailed, accurate, and timely documentation.
- Facilitate placement programs and provide resources, including employment programs/resources that are provided by the Transitional Services department, Re-entry Specialists, and Peer Coaches.
- Adjust to fluctuating peaks in member flow, acuity, and other operational demands while maintaining quality.
- Collaborate professionally with courtesy and tact when interacting with the leadership team, employees, members, and the community.
- Transport members to their desired destinations, as required.
- Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided.
- Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements.
- In addition, all other duties as assigned.
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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:
- Competitive pay rates – including shift differential for eligible shifts/positions
- Comprehensive medical coverage (including dependents/family) – majority company-paid
- Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
- 401K
- Dental, Vision, and Supplementary Insurance – available at low cost to employees
- Paid Time Off
- Paid Sick Time
- Paid Holidays – including 2 extra Floating Holidays
- Even more perks provided by the company, include:
- 10-hour shifts with three days off – for eligible departments/positions
- Onsite meals, snacks, and drinks – complimentary for employees
- Onsite gym services – complimentary for employees
- Onsite professional training opportunities/certifications/continuing education
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Additional Notes
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.
Required
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Intermediate computer skills – MS Office (Excel, Word, Outlook, Teams), Internet, Electronic Health Record, etc.
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Excellent communication, organizational, time management, and critical thinking and problem-solving skills required
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Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
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Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
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Behavioral Health Paraprofessional designation required (0-2 years behavioral health work experience without higher education, such as Bachelor’s and/or Master’s Degree in relevant course of study)
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Peer Support Certification
Preferred
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Behavioral Health Technician designation preferred (2+ years behavioral health work experience and/or higher education)
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Case Management and/or BHT Certification and/or expertise is preferred
Required
Preferred
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Masters or better in Psychology or related field
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Bachelors or better in Psychology or related field
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Associates or better in Psychology or related field
Required
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Annual TB Clearance
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APS Verification
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Criminal Background Check
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Drug & Alcohol Testing
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CPI Certification
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CPR/FA Certification
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PST Certification
Preferred
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Driver's License
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MVR Clearance
Required
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Ability to sit for prolonged periods
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Ability to stand for prolonged periods
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Computer/Technology Literacy
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Behavioral Health Experience
Preferred
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Bilingual (Spanish)
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Legal/Justice Involvement
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Lived Experience
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Peer Coach Experience
Required
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Functional Expert: Considered a thought leader on a subject
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Enthusiastic: Shows intense and eager enjoyment and interest
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Team Player: Works well as a member of a group
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Thought Provoking: Capable of making others think deeply on a subject
Required
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Goal Completion: Inspired to perform well by the completion of tasks
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Self-Starter: Inspired to perform without outside help
Preferred
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work