Description:
Position Summary:
The CSR/Yard Associate is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The CSR/Yard Associate is the primary internal customer point of contact for service, product information, and customer complaints.
Pay: $21-$23 an hr DOE
Schedule: Mon-Fri 7 AM-4:30 PM
Requirements:
ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:
- Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those clients and their assigned sales representatives and keeps the sales rep abreast of any issues, opportunities, and developments.
- Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates—advocates for the customer to internal operations leaders.
- Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
- Acts as an internal sales representative to smaller customers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, or containers by hand or using trucks, tractors, or other equipment.
- Load and unload flatbed and box trucks. Sort materials before loading and unloading.
- Attach identifying tags to containers or mark them with identifying information.
- Stack cargo in transit sheds or holding areas as directed, using pallets or cargo boards.
- Record numbers of units handled or moved using daily production sheets or work tickets.
Requirements
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Comprehensive verbal communication skills for effective interface with customers and operations staff.
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High school diploma or GED
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Proficiency in equipment operations
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Experience operating a forklift preferred (6 months) - will train and certify.
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Delivery experience is a plus!
Customer Service is a plus!