Description
Performs administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, documents and reports as needed.
Qualifications
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year Related experience (Required)
Required Skills/Knowledge
Excellent analytical skills
Demonstrated proficiency using Microsoft Office including Excel
Excellent written and verbal communication skills
Strong organizational skills.
Functional Accountabilities
Administrative Support
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Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc.
- Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed.
- Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.).
- Independently research, develop, and compose presentation materials and speeches in a variety of settings.
- Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions
Program Coordination
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Routinely coordinate and facilitate solutions with internal and external organizations and constituents.
- Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc.
Safety
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Speak up when team members appear to exhibit unsafe behavior or performance
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Continuously validate and verify information needed for decision making or documentation
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Stop in the face of uncertainty and takes time to resolve the situation
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Demonstrate accurate, clear and timely verbal and written communication
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Actively promote safety for patients, families, visitors and co-workers
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Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Program Knowledge
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Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of all program operations and organizational commitments.
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Demonstrate and apply knowledge of nuances, appropriate protocol, and specific preferences of manager and constituents while performing administrative support tasks.
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Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations.
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Explain and interpret program information to clients/customers and staff.
Organizational Commitment/Identification
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Partner in the mission and upholds the core principles of the organization
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Committed to diversity and recognizes value of cultural ethnic differences
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Demonstrate personal and professional integrity
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Maintain confidentiality at all times
Customer Service
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Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
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Demonstrate collaborative and respectful behavior
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Partner with all team members to achieve goals
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Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
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Contribute to a positive work environment
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Demonstrate flexibility and willingness to change
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Identify opportunities to improve clinical and administrative processes
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Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
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Use resources efficiently
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Search for less costly ways of doing things
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
-
Partner with all team members to achieve goals
-
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
-
Demonstrate flexibility and willingness to change
-
Identify opportunities to improve clinical and administrative processes
-
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
-
Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
-
Continuously validate and verify information needed for decision making or documentation
-
Stop in the face of uncertainty and takes time to resolve the situation
-
Demonstrate accurate, clear and timely verbal and written communication
-
Actively promote safety for patients, families, visitors and co-workers
-
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Primary Location: District of Columbia-Washington
Work Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010
Job: Non-Clinical Professional
Organization: Ctr Neuroscience & Behav Med
Position Status: R (Regular) - FT - Full-Time
Shift: Variable
Work Schedule: days and evenings
Job Posting: May 8, 2024, 4:15:33 PM