Performance Home Medical has been a leader in providing quality products and services since 1995.
At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.
We are seeking a motivated, high energy, individual to join our Customer Service team. As a part of our Customer Service team you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or intake is a plus but not required. A background in medical equipment preferred but we will train the right candidate.
We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.
Job descriptions would entail but not limited to:
- Perform daily administrative tasks.
- Data Entry, work sales orders.
- Perform basic warehouse duties (i.e. receiving, stocking, cleaning, and shipping).
- Scheduling patient appointments and assisting Clinicians as directed.
- Operate phone systems in a professional manner.
- Set PAP equipment.
- Other tasks that may be assigned by direct manager/supervisor.
- Excellent communication skills, both verbal and written.
- Positive attitude and a willingness to assist the team as needed.
- Highly organized and detail oriented.
- Strong customer service and interpersonal relationship skills, both in-person and over the phone.
- Technologically proficient with strong computer skills.
- Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
- Problem solver with a demonstrated track record of high performance.
- Responsible and reliable.
- Quick learner.
- Team player that will contribute to a professional and fun working environment.
- Skilled in the art of de-escalation when problems arise.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour