Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide excellent customer service by addressing customer concerns and resolving issues
- Enter customer information accurately into the system
- Maintain a high level of knowledge about company products and services
- Follow call center scripts and guidelines to ensure consistent and effective communication
- Handle customer complaints or escalations with empathy and patience
- Collaborate with team members to achieve individual and team goals
Requirements:
- Fluent in English, both written and verbal
- Multilingual skills, particularly in Spanish, is a plus
- Previous experience in customer service or call center environment preferred
- Strong data entry skills with attention to detail
- Excellent phone etiquette and active listening skills
- Ability to analyze information and problem-solve effectively
- Familiarity with medical terminology is an advantage
- Strong communication skills, both verbal and written
- Bilingual candidates are encouraged to apply
We offer competitive pay rates, comprehensive training, and opportunities for career growth. If you are a motivated individual who enjoys helping others, we would love to hear from you. Apply now to join our dynamic team of Call Center Representatives.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Ability to Relocate:
- Akron, OH 44311: Relocate before starting work (Required)
Work Location: In person