Team Member
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality & Guest Service
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Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
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Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
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Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
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Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
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Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
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Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
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Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
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Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
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Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
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Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
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Prepares all products as required, following the order monitor to ensure the accuracy of every order
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Communicates showcase and product needs to ensure proper product availability for guests
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Regularly takes temperatures of the required products and records in the Time & Temperature Log
Policies & Procedures
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Follows all restaurant policies, procedures and standards
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Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
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Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
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Works in compliance with occupational health and safety legislation
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Knows, understands and follows safe work practices and procedures
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Uses or wears personal protective equipment or clothing as required
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Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
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Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Postural & Physical Demands Requirements
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Frequent reaching above waist, chest, and shoulder level, as well as below waist level
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Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
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Continuous standing on tiled surfaces for all tasks
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Ability to stand for long periods of time without a break
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Frequent hip flexion while walking for all tasks
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Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height
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Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
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Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
Brand: Tim Hortons
Address: 815 Harding Way West Galion, OH - 44833
Property Description: 6580 - GALION, OH
Property Number: 6580