Lexus of Cool Springs is seeking a talented and experienced individual to lead and supervise our Service Department. He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction.
RESPONSIBILITIES:
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The Service Manager has direct authority over all service team members. and reports directly to the General manager.
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Forecasts goals and objectives for the department and ensure they are met.
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Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
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Develops service level standards focused on response times and issue resolution.
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Handle customer complaints tactfully, promptly and with concern for the customer.
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Implements policies and processes that produce high quality customer service delivery and that reflect industry best practice.
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Responsible for the functionality of all equipment in and around the service department.
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Oversee the service drive functionality, flow and the interaction of employees with customers.
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Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
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Utilize available pricing parameters and strategies to generate sufficient profit while maintain customer loyalty.
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Create a work environment where team members feel supported and are held accountable to performance objectives.
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Ensure full compliance with manufacturer parts and warranty policies, procedures and rules.
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Cooperate with all other dealership managers to work toward overall dealership vision.
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Maintains CSI scores and survey returns at or above company standards.
QUALIFICATIONS:
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Must have 3-5 years of Service Management experience in a luxury dealership.
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Strong leadership skills.
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Excellent verbal and written communication skills.
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Ability to operate the department according to dealership guidelines.
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Must have valid in-state driver's license and have and maintain an acceptable, safe driving record.
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Ability to solve employee and client issues professionally and ethically.
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Experience with Reynolds & Reynolds Ignite and Xtime a plus.
We offer a comprehensive compensation and benefits package and the tools you need to be successful.
OUR OFFERINGS INCLUDE:
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Salaried position
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IRA Match
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Medical, vision and dental plans
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Paid Holidays & PTO
Employee discounts on automobiles, parts and service