Financial Additions has partnered with a manufacturing company in search of an Order Entry Specialist Coordinator for their Roselle, IL office. This role is a contract only and requires staff to be in office daily.
This is in the office daily and is contract to hire.
Company Offers:
-
Value driven workplace
-
A goal to develop leadership qualities in all employees.
Responsibilities include:
-
Answer incoming customer service phone calls, courteously and consistently using established guidelines.
-
Respond full circle to requests from customers, sales reps and service reps.
-
Maintain appropriate records and documentation in our ERP System.
-
Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
-
Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
-
Complete and review customer specific reports for accuracy and integrity.
-
Recommend ideas which enhance the overall customer experience.
Position Qualifications
-
2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.
-
Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.
-
Must be proficient in MS Excel experience
#indvms