We're looking for a Customer Service Representative to join our team in Manatee County!
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Handle and resolve customer complaints or issues with empathy and patience
- Make outbound calls to follow up on customer inquiries or provide updates
- Maintain accurate and detailed customer records
- Collaborate with other team members to ensure customer satisfaction
Skills:
- Previous experience handling high-volume of calls.
- Bilingual proficiency (English/Spanish) preferred.
- Building rapport with customers.
- Ability to multitask
- Proficient in Microsoft and Adobe
Job Types: Full-time, Temporary
Pay: $20.00 per hour
Shift:
Weekly day range:
Work setting:
Experience:
- Call center: 2 years (Required)
Language:
Ability to Commute:
- Bradenton, FL 34210 (Required)
Work Location: In person