Berkshire Risk Services is actively seeking bilingual Call Center Representatives. Please see the below job description for details on the position itself. Our company’s primary job is to track insurance for our clients which consist of banks, credit unions and buy here pay here car dealerships. Our Call Center places outbound calls to insurance agents to verify policy information or request additional information if missing on a policy. Inbound calls are from customers who have received notification that we need additional information regarding their insurance policy. Our goal is to collect and provide accurate insurance information for our clients and assist customers with any questions or concerns they may have. Hours for the position are Monday-Friday 9am-6pm. This will be an in-office position. Our office is located in Overland Park, KS at 132nd and Metcalf.
Role and Responsibilities
· Ability to speak, read and write in Spanish and English
· Outbound phone calls to insurance agents: Will be verifying physical damage, dates, drivers etc.
· Inbound phone calls from customers/members
· Emailing clients/lenders to verify loan information
· Inputting cancellation’s and/or updating insurance information on system accurately
· Printing insurance policies from insurance companies web pages
This position may be responsible for any additional duties and tasks assigned
Required Skills
· Ability to cope well under pressure and stay professional when dealing with all types of customers
· Strong analytical skills and the proven ability to pay close attention to detail
· Problem Solving Skills
· Ability to maintain detailed notes and find information when needed
· Strong organization and time-management skills
· Effective Communication Skills
· Alpha-numeric keystrokes of 10,000+
· Ability to sit for majority of work shift
· Ability to look at a computer screen for majority of work shift
· Experience composing professional emails
· Experience with Microsoft Outlook, Word, Excel
· Experience with Adobe PDFs
· Overtime may be mandatory
Education
· High School Diploma or equivalent
Additional Notes
If hired, rep will be held accountable to not miss a day of work for first 30 days of training.
We value the knowledge and talent of the employees we have on staff and look to promote from within when possible. As a growing company we are creating new positions and openings on a regular basis.
Work Remotely
Newly hired employees will be required to pass a background check and drug screen as a condition of hire.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- What is your ideal start date?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
Work Location: In person