Who is Worth Clark Realty?
Worth Clark Realty is a tech-savvy real estate brokerage headquartered in Chesterfield, MO. Driven by the customer experience, we innovate and shape the real estate industry through technology and talented professionals working together to provide a comprehensive, fair, and transparent platform to facilitate the sales and leasing of residential real estate.
For eight years in a row, Worth Clark Realty has been named one of the fastest growing companies by Inc Magazine’s 500/5000 list (2016-2023). As a licensed real estate brokerage in AL, CO, FL, GA, IL, KS, ME, MI, MN, MO, NC, SC, TX, our 1000+ sales agents are independent, and free from restrictive constraints of large big box brokers. We provide agents the power to control their own success by fostering an entrepreneurial spirit.
What’s the job?
This is a fast-paced, ever changing environment that requires working closely with and supporting a dynamic team of talented individuals. At Worth Clark Realty, our customers are our affiliated real estate agents, and we take pride in providing them with the fastest, most thorough, and highest-quality support in the industry. Due to our rapid growth, we need someone to provide operational support in our Agent Support department, with an eye toward identifying areas where we can make changes in order to become more efficient and responsive, and to improve our overall agent experience. Daily responsibilities include but are not limited to:
- Provide phone/email/chat support to current agents regarding transactions and company technology.
- Onboarding new real estate agents who join our company.
- Improve customer service experience and create engaged customers.
- Take ownership of customer issues and follow problems through to resolution.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Develop regular reports to understand and analyze the timeliness and quality of our support.
- Keep ahead of industry developments to apply best practices and new technology to areas identified for improvement.
- Managing and contributing to projects with time sensitive completions.
- Other tasks and projects as may be assigned.
Who are we looking for?
- Real estate experience and/or license is great.
- Experience in customer service. (3+ years)
- Must be technologically savvy.
- Google Workspace and/or Microsoft Office expertise.
- Sharp attention-to-detail.
- Strong time management and the ability to remain organized while prioritizing many ongoing tasks.
- Excellent verbal and written communication skills with ability to explain technical issues clearly.
- Highly motivated and energetic.
- Tend to take action rather than wait to be told what to do.
- Ability to grasp and pick up new things quickly, especially technology.
- Must be able to work from home.
- Someone who shows up every day and has the team’s back.
What’s in it for you?
- Work remotely.
- 40+ hours per week, Monday-Friday.
- Some light weekend email support duty.
- Full benefits package, paid time off, paid holidays, 401(k) with match, and wellness program.
- Be part of something big!
You don’t know anything about real estate?
No problem! From our message to our approach, we keep everything simple. You’ll be given a crash course where you will quickly learn about the real estate industry as a whole, how out-dated brokerages do their thing, and what differentiates Worth Clark Realty. If you’re a curious person, can execute, can make decisions quickly, and are highly organized, this might be for you.
Worth Clark Realty is an Equal Opportunity Employer and prohibits discrimination of any kind: Worth Clark Realty is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe and healthy work environment. All employment decisions at Worth Clark Realty are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, disability, family or parental status, or any other status protected by laws or regulations. Worth Clark Realty will not tolerate discrimination based on any of these characteristics.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Real Estate Industry: 1 year (Preferred)
- Customer service: 3 years (Preferred)
License/Certification:
- real estate license (Preferred)
Location:
- Chesterfield, MO (Required)
Work Location: Remote