OVERVIEW
Our Assistant Parts Manager will be responsible for directing and assisting in the management of all Parts Department activities to meet sales, market share, profitability, asset management, and customer satisfaction goals while contributing to the overall growth of the dealership.
RESPONSIBILITIES:
- Achieve Parts Department objectives per annual business plan, including sales, market share, profitability
- Personnel related activities and reports, including discipline, training / development, job performance and evaluations
- Monthly Sales meetings with staff to review performance, opportunities, programs, etc.
- Review and respond to issues identified in CDK management reports, including MGR report, Report No Bin, Report No Cost, Report No Movement, job stack, and others.
- Core Management – tracking of shipments, credits, monitoring cores owed, core swapping, employee training, on-line process.
- Achieve parts inventory turn objectives. Maintain proper inventory mix and levels of parts inventory while minimizing investment in over-age stock. Dealer Inventory Alliance (DIA), surplus returns (DIA, OIE, SIE, cores, etc.), implementation of cycle counting, consignment inventory management, and annual physical inventory.
- Maintain parts inventory in proper source codes
- Manage customer returns per policy
- Full implementation of electronic purchase order system and special-order parts (SOR)
- Provide outstanding and professional customer service. Answer all incoming phone calls within three rings, assist customer, request to put on hold or take message, return calls within ten minutes, acknowledge walk in customers/technician immediately upon arrival at parts counter
- Effective visual display with current featured and/or seasonal items and all items priced.
- Management of effective delivery system within established territory
- Management of employee scheduling and overtime
- ensure inbound and outbound freight recovery from customers per Lakeside policy
- Consistent, timely review and distribution of vendor communications (i.e. G-Letters) to appropriate staff.
- maintain current literature / reference library for counter staff, including All-Makes.
- Maximize utilization of supplier programs and resources.
- Timely resolution of customer complaints. Address pricing, product, or customer service issues with customers
- Special projects as assigned by Parts Manager
QUALIFICATIONS:
- Effective oral and written communication skills
- Computer skills (business system – i.e. CDK)
- Experience in medium and heavy duty truck parts/service experience preferred
- Understanding the dynamics, culture, and relationships within Lakeside and use this information to produce a well-functioning environment·
- Ability to support and empower others to take responsibility for their roles and encourage progress towards achieving their highest potential
EDUCATIONAL REQUIREMENTS:
- A college degree or equivalent experience in medium and heavy-duty truck industry and a minimum of (5) years medium and heavy duty truck parts/service experience are preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Management: 2 years (Preferred)
- parts: 2 years (Required)
- CDK: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person