Customer Service Representative / Office Administrator
Syracuse, NY
Camfil USA, a leader in filtration products and equipment, has an immediate opening for an individual with proven customer service and administrative skills for our Syracuse, NY Sales Branch Office.
SUMMARY:
Technical product support and pricing assistance to sales force and customer base. Order processing to include order preparation, entry and maintenance. Order follow-up to include customer set-up, credit, tax issues and expediting. Heavy telephone work to respond to requests for price and availability, order status and expediting, referrals to Representatives and distributors and answers or refers product, technical and application questions.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Order processing, pricing, invoicing, and portal billing: ensure accuracy and timeliness of customer orders
· Customer service for both internal and external customers, verify and update orders
· Work closely with our Sales team to coordinate information
· Maintaining service accounts
· Provide technical information, product information, and literature to current and potential customers
· Use Customer Relationship Management (CRM) software system
· Administrative support and general office tasks
· General office tasks
· Technical product support and pricing assistance to sales force and customer base.
· Order processing to include order preparation, entry and maintenance. Order follow-up to include customer set-up, credit, tax issues and expediting.
· Heavy telephone work to respond to requests for price and availability, order status and expediting, referrals to Representatives and distributors and answers or refers product, technical and application questions.
QUALIFICATIONS:
· Proficiency in MS-Office (Outlook, Word and Excel).
· Knowledge of an ERP and CRM system a plus.
· Strong attention to detail.
· Must have a team-first / professional mentality and be willing to help and support teammates as needed.
· Must have excellent organizational and administrative skills
· Experience in an office environment with order processing and warehouse control
· Strong attention to detail
· Ability to work independently
· Reliability is essential
EDUCATION and/or EXPERIENCE:
· Minimum High School diploma or GED
· 2 to 4 years related experience and/or training or equivalent combination of education and experience.
MATHEMATICAL SKILLS:
· General mathematical skills required.
REASONING ABILITY:
· Problem-solving skills required, ability to analyze data.
WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to both office and warehouse surroundings.
EEO STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Application Question(s):
- Are you willing and able to work full time, on-site at our office location in Syracuse, NY?
Education:
- High school or equivalent (Required)
Experience:
- Administrative: 2 years (Preferred)
- Non-Call Center Customer service: 2 years (Required)
Work Location: In person