What You’ll Love About Working Here
Wilkinson Insurance is a 4th generation family-owned independent agency. We value the relationship that we build with our clients and employees. Teamwork and cooperation are key points to the culture in our business. Our mission is to serve as a trusted advisor to our clients to ensure that all clients are properly protected and receive the highest level of customer service.
What We Are Seeking
We are seeking a part-time Commercial Lines Customer Service Representative with high energy, exceptional communication skills and a strong desire to build a career with our agency and long-lasting relationships with our clients. We are looking for a self-starter who is detail oriented, knowledgeable, confident, comfortable working remotely and loves working in a team environment.
Job Responsibilities
- Issue Certificates of Insurance.
- Manage entire renewal process.
- Build rapport and relationships with our clients by providing exceptional customer service through proactive and responsive communication including fielding questions about coverage, cancellations and payments, Endorsements and audits.
- Cross sell new lines of coverage to existing clients.
- Generate quotes from our insurers using an online portal.
- Normal work week will be based on a_ minimum_ of 25 hours per week (flexibility for more) and that schedule will be based on Central time.
Minimum Requirements
- High School Diploma (or equivalent)
- License: Property & Casualty (ANY state)
- Agency Management System – 1 year of Epic required
Preferred Skills
- Management & Rating Systems: CSR24, Applied Rater, Carrier Rating Systems
- Computer Skills: Microsoft Office, DocuSign, Google Docs, MS PowerPoint, MS Word, MS Outlook, MS Excel, Windows 10
Benefits
- Flexible Schedule – 4-day work week acceptable
- Paid Holidays
- Bonus Eligible
Job Type: Part-time
Pay: $30.00 - $40.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Flexible schedule
- Work from home
Weekly day range:
Work setting:
Work Location: Remote