Essential Functions, Duties and Responsibilities:
- Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
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As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
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Perform all duties and responsibilities with a positive attitude.
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Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
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Greet guests and visitors in a professional and courteous manner and directs them accordingly.
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File correspondence.
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Sort mail.
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Record and type guest meal charges.
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Maintain and file resident safety sheets.
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Type correspondence as needed.
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Coordinate front desk activities.
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Maintain the front desk in a neat and orderly manner.
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Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
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Attend required in-service training sessions and orientations.
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Respond to residents needs in a courteous manner.
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Update the communication log book on a regular basis.
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Maintain community brochures and stock.
Job Qualifications:
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Knowledge, Skills and Abilities:
- Must have knowledge of basic telephone reception systems and techniques.
- The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
- The ability to respond calmly to emergency situations is essential.
- The ability to communicate in English both orally and in writing is essential.
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Focused and dedicated to provide excellent customer service
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The ability to handle emergency situations calmly and completely is essential.
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Education: A high school diploma or GED is preferred.
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Experience: Requires six months to one-year prior reception experience in an office environment. Typing or word processing experience is preferred.
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Physical Demands:
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Finger and hand dexterity to handle and manipulate instruments and equipment.
- Visual and auditory acuity.
- Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
- Must be able to push and pull carts, and continuously walk, sit and stand.
- Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
- Must use good body mechanics.
- Must be able to type and use a computer.