Title: Automotive Service Manager
We are looking for an experienced and highly motivated Automotive Dealership Service Manager to join our team. The Service Manager will be responsible for overseeing the service department of our dealership, ensuring excellent customer service, efficient workflow, and profitable operations.
The ideal candidate should have experience in managing a service department (preferrably Ford experience), possess exceptional communication and leadership skills, and have a deep understanding of automotive service and repair procedures.
Service Manager Responsibilities:
- Responsible for the overall production of timely vehicle repairs and serves as the main support for Service Advisors and Auto Technicians.
- Hire, train and motivate employees in the Service Department.
- Solves problems and meets predetermined services and sales objectives.
- Directly supervises service department personnel; carries out supervisory responsibilities in accordance with policies and procedures.
- Ensures proper processes are executed, up-sell work that generates revenue, communicate clearly with customers, explains vehicle maintenance services as well as auto repair, develops estimates and quotes, focuses on customer satisfaction.
- Generates repeat customers and provides resolutions of customer complaints.
- Creates work schedules and maintains proper accounting of Service Technicians' productivity.
- Acts as lead liaison from the Service Department to all other dealership departments.
- Ensures a safe working environment.
- Ensures that equipment is properly maintained and repaired.
Service Manager Requirements:
- Must have Service Manager experience
- Automotive dealership experience (preferably Ford)
- CDK experience
- Strong training, motivational and leadership skills
- Track record of success and integrity
- Solid administrative ability
- Valid driver's license with good driving record
Job Type: Full-time
Pay: $85,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to commute/relocate:
- Huntington Beach, CA 92648: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person