Education: Completion of RN degree from accredited school of nursing.
License/Certifications: Active unencumbered State of Maine RN license or eligible for licensure. Current BLS certification.
Experience: Minimum two years' experience working in a medical facility.
Knowledge of telephone-based clinical assessment techniques.
Knowledge of medical practice telephone triage protocols.
Skill in making decisions and responding quickly and calmly.
Proficient computer skills with skill in using electronic medical records.
Knowledge of customer service principles and techniques.
Excellent professional judgment and decision-making skills.
Excellent communication, interpersonal and customer service skills.
Excellent organizational skills.
Ability to maintain confidentiality.
Ability to work independently and as a team member.