Job Summary: Here At North Valley Mechanical
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry. This is a full-time position based in <Phoenix>.
Duties:
- Communicate with customers via phone, email, and other channels to address inquiries, provide information, and resolve issues
- Manage and coordinate transportation services for clients, including fleet management and transportation management
- Utilize Oracle Transportation Management software to track shipments and analyze data
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to ensure timely and efficient delivery of services
- Assist with order processing, tracking, and documentation
- Provide recommendations and solutions to improve customer satisfaction
Experience:
- Previous experience in customer service or a related field is preferred
- Knowledge of 3PL (third-party logistics) industry is a plus
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Proficient in typing and computer skills
- Ability to analyze data and make informed decisions
- Detail-oriented with strong organizational skills
Benefits:
- Competitive salary based on experience
- Commission pay for booking calls, selling memberships, etc.
- Comprehensive benefits package including health insurance, dental insurance, and retirement plan
- Paid time off for vacation, sick leave, and holidays
If you are a motivated individual with a passion for providing exceptional customer service in the logistics industry, we encourage you to apply for this position. Please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Phoenix, AZ 85023: Relocate before starting work (Required)
Work Location: In person