About Gen:
Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.
When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.
Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.
If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!
About The Role:
Are you a high-performing partner success professional with the desire to build strong and lasting relationships with our employer clients?
In this role, you will have the ability to make a big impact on a growing channel within Norton LifeLock Benefit Solutions!
On our Partner Success team, you will be the primary go-to resource for many of our small to medium-employer partnerships, delivering exceptional service throughout the client journey – from implementation to onboarding, and including ongoing support for the life of the partnership. The ultimate goal is to make this a seamless benefit for our employers to add to their benefits portfolio, meaning you will need to be able to clearly communicate and simplify the overall project plan for our partners.
Additionally, you will develop and sustain long-term employer and broker relationships for mutual growth, profitability, trust, loyalty and innovation. Your strategic and consultative expertise is considered critical to unlocking greater value and impact for our employer and broker audiences.
Key Attributes:
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Excellent oral and written communication and presentation skills
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Strong interpersonal skills and the ability to build and maintain relationships
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Strategic thinker with the ability to analyze and solve problems quickly
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Ability to work in a fast-paced environment
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Strong work ethic with the ability to deliver on commitments
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Demonstrated proficiency managing multiple projects, tasks and responsibilities simultaneously
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Attentive to detail with excellent organizational skills
Responsibilities:
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Successful implementation management + membership onboarding.
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Manage multiple clients simultaneously to successfully onboard employee enrollments through various implementation strategies.
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Organized approach to implementation; building timelines and executing accordingly. Document milestones and meeting outcomes for the client.
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Positive, service-forward, and polished interactions with employer and broker as it relates to implementation.
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Comprehensive communication of requirements, processes, and member experience expectations.
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Engage with clients when enrollments are activated; manage and execute initial error outreach.
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Maintaining and Growing In-force Client Relationships
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Excellent presentation skills related to product offering and renewal options/corresponding changes.
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Drive results and participation with marketing and educational resources and presentations.
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Swift and timely resolution of service escalations; collaborative engagement with other NortonLifeLock teams as necessary.
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Perform pertinent ongoing communication outreach with clients.
Qualifications:
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Minimum 2-4 years of experience in account management or related discipline.
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Demonstrated proficiency with Salesforce.com.
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Demonstrated computer proficiency with Microsoft Office, including Excel, Word and PowerPoint.
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Bachelor’s degree is preferred, but willing to train the right person.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency
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Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.