Servpro of Everett is growing and we are seeking individuals who are self motivated, proactive, responsible and service oriented to join our office team. If you are dependable and excited about delivering quality service, have an attention to detail and thorough documentation you may be the just the person we are looking for!
Primary Responsibilities
- Intake calls from customers regarding required services, including detailed documentation of potential damages areas of a home when there is a fire or water loss
- Maintain job file from intake to project completion
- Monitor and ensure client requirements are followed and communication with both client and potential insurance representatives
- Create preliminary estimate utilizing internal software platform
- Perform job file backup
- Prepare reports
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out
- Assist other departments, as needed
Position Requirements:
- 2+ year(s) of administrative or office-related experience
- Experience with writing estimates, job file processes, and quality assurance a plus
- Experience in service industry environment a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate ® and proprietary software
Employee Benefits
- Competitive pay dependent on experience
- Medical, dental & vision insurance
- Sick & vacation time
- 401(k) plus company match
- Employee Assistance Program (EAP)
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Snohomish, WA 98290: Relocate before starting work (Required)
Work Location: In person