Responsibilities:
· Respond efficiently and accurately to users who reach out for support
· Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
· Learn and utilize support tools and software appropriately.
· Sort through user feedback from multiple channels
Qualifications:
· 4 years of experience providing exceptional customer service via email/written channels
· Strong written communication skills (written fluency in multiple languages is a plus)
· Proficiency with computers, CRM software, ticketing systems/platforms, and strong typing skills
· First class time management and decision-making skills
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Application Question(s):
- are you amenable to work on $17 per hour for this position?
Ability to Commute:
- Phoenix, AZ 85003 (Required)
Work Location: In person