ARO is looking to hire an Office Services Associate to cover our Arlington/ McLean, VA and Rockville, MD locations.
Responsible for providing general office operations support of the team of Office Service Representatives. Help manage and maintain office supply inventory and purchasing of office supplies as needed. Delivers and ships mail and packages. Facilitates office events and conference room set up and clean-up. Also includes responsibilities for reception, answering switchboard/telephone calls, and greeting visitors. Coordinates with Physical Security for access cards for employees and guests and vendor coordination. These services include but are not limited to:
•Supports the day-to-day functions of the Office Services team, focusing on individual and department services quality.
•Helps Facilities/OS mailbox daily and responds within a reasonable timeframe.
•Respond to employee requests received by email, MS Teams, telephone calls, or other communication promptly and courteously, with a customer service focus and a smile.
•Perform a wide variety of general clerical work, including production, photocopying, filing, scanning, and mailings from inception to completion.
•Operate and maintain a variety of office equipment and troubleshoot with IT as needed, including copier machine(s), binding machine(s), facsimile machine, per existing vendor and/or manufacturer contracts and agreements.
•Ensure all breakroom/café equipment is functional and maintained. Contact vendors as needed.
•Troubleshoot AV minor equipment issues, such as missing cables, simple hardware connectors, and plug-in for functional operations.
•Receive and distribute all incoming packages, faxes, and mail; process outgoing mail and overnight packages as necessary; frequent lifting of boxes up to 50 lbs.
•Maintain Mail Distribution List (where applicable)
•Maintain inventory of office supplies, break room, coffee, tea, and water supplies, and vending items (as appropriate), and keep common office areas stocked with supplies and clean; this includes copy/supply/mail areas, pantries, conference rooms, meeting rooms, huddle rooms, and all other ancillary meeting spaces.
Beautiful offices with awesome teams. Hours are Monday through Friday, between 7:00am to 6:00pm. depending on location.
Demonstrate Ability:
- Proficient/Excellent in Microsoft Office Suite (Outlook, Teams, Word, Excel, and PowerPoint)
- Ability to learn new software systems as needed
- Experience with Peoplesoft, Workday, AgilQuest (a plus)
- Understanding of CDC Guidelines and procedures including social distancing
- Demonstrate ability to:
- Act with discretion and maintain complete confidentiality
- Establish and maintain strong working relationships with internal clients
- Demonstrate flexibility in a fast-paced environment and when unexpected events occur
- Perform and prioritize multiple tasks with attention to detail while working independently
- Collaborate with internal and external customers to achieve business goals
- Demonstrates sound judgment in decision making and problem solving.
- Read and interpret written communication
- Customer Service level must be extremely high daily. Greeting all customers, visitors, guest and co-workers with a smile and a pleasant gesture.
Perks & Benefits:
- Medical, Vision and Dental Insurance
- Paid Time Off
- Training and Career Development
- Retirement/401K Matching
- Paid time Off through Charity Leave Program
- Sponsorship for Donate for Life Program
- Life Insurance
About ARO (Administrative Resource Options):
ARO, an innovative managed and on-site services firm with more than 25 years of experience in a wide range of industries. We are passionately committed to helping our clients advance their futures, delivering the specialized services and support they need to meet their goals for continuous improvement. We are certified by the Women’s Business Enterprise National Council (WBENC) as the largest woman-owned, fully independent administrative BPO firm in the US.
Job Type: Full-time
Pay: Up to $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to commute to MD, VA and possibly DC?
Experience:
- Concierge: 2 years (Required)
- Conference room scheduling: 2 years (Required)
- Front Desk/Reception: 3 years (Required)
- Customer service: 5 years (Required)
- Microsoft Office: 4 years (Required)
Work Location: In person