Location: Hartford, CT 06106
Date Posted: 7/6/2024
Category: Transportation
Education: None
We are hiring
Call Center Customer Service Representatives to work in large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.
Hours:
Indicate shift preference, but it is not guaranteed, based on the department needs:
- AM SHIFT 5am -12:30PM
- PM SHIFT 12:30 pm - 8:00 pm
- Mandatory Overtime, as required during peak periods
- Pay Rate: $17.25 per hour
Position Requirements:
- 1 year Call Center Customer Service Experience
- 1 year Office Experience
- Heavy Call Volume (Inbound & Outbound)
- Proficient in Microsoft Office programs
- Ability to work individually and in a team environment
- Ability to work mandatory overtime
Duties Include:
- Serve as customer service representative to parents and school districts with transportation needs
- Process transportation change requests and complaints from parents and schools
- Work as a liaison between parents, schools and transportation providers
- Resolve logistical issues to ensure safe and timely transportation
- Maintain records for the transportation department including: student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
- Assist with Choice, (K-3) students when their parents fail to meet them at the bus stop
- Assist director of Transportation and Transportation Manager as needed
- Adherence to all school, district, state and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security and ethics.
- Satisfactory background results required
Title: Call Center Customer Service Rep - $17.25/hr
Class: None
Type: PERMANENT ONLY
Ref. No.: 1266914-16
BC: #PHRS501
Company: Precision Human Resource Solutions, Inc. (CT\MA\RI)
Contract Contact: CT/MA/RI Careers
Office Email: InfoNE@precisionhr.net
Office Phone: 860-756-5626
Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457
About Us: Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and/or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.