The purpose of this position is to conduct and supervise the training program for the 9-1-1 Communications Center. The work is performed under the direction of the Director of Emergency Services.
Essential Functions: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and/or assigned.
· Maintains training certification standards and records for all 911 Communications Center personnel.
· Responsible for development and maintenance of 91 l Communications Center internal continuing education program and ensuring all personnel are meeting mandatory certification requirements.
· Conducts first phases of training for all new 911 dispatcher trainees and also provides general oversite for new hire training.
· Conducts and coordinates monthly continuing education for all 911 Communications Center
· personnel.
· Schedules and approves training program requests for 911 Communications Center personnel.
· In cooperation with others maintains Standard Operational Procedures.
· Prepares instructions for use of new equipment and/or equipment upgrades, as well as coordinates with QA Supervisor on updates to CAD software.
· Assists in the administration of the training portion of the County 911 Plan.
· In cooperation with others maintain and deliver 9-1-1 public education/outreach program.
· Assists in interviewing and reviewing qualifications of new 911 dispatcher candidates.
· Attends training and meetings as required.
· Will maintain availability to support activation of County Emergency Operations Center (EOC) and support 911 Center operations during an emergency, periods of increased call volume or disaster.
· Performs other related functions as assigned or required.
Job Type: Full-time
Pay: From $39,543.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
Experience:
- delivery of training and education: 3 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lock Haven, PA 17745 (Required)
Work Location: In person