Job Summary
We are looking for a dynamic and versatile Bilingual Customer Service Supervisor to lead our team. The ideal candidate will be pursuing a college degree, hold a Bachelor's degree, or have at least 5 years of equivalent experience in a customer service environment. You will oversee various aspects of our customer service department, ensuring exceptional service delivery and process innovation. Your multitasking abilities and adaptability will be crucial in driving our team's success.
Key Responsibilities
Leadership and Staff Development
- Lead a team of customer service representatives, fostering a collaborative and inclusive work environment.
- Develop training programs and initiatives to enhance team skills and performance.
- Conduct regular performance evaluations, providing feedback and guidance to team members.
Customer Service Excellence
- Ensure the delivery of high-quality customer service, exceeding client expectations and fostering long-term relationships.
- Resolve complex customer issues, working closely with other departments to find solutions.
- Develop and implement strategies to improve customer satisfaction and loyalty.
Operational Efficiency
- Streamline current processes and procedures to enhance operational efficiency.
- Collaborate with the innovation team to implement new technologies and strategies to improve the customer service experience.
- Monitor and analyze customer service metrics to identify areas for improvement and develop strategies to address them.
Project Management
- Oversee various projects within the customer service department, ensuring timely and successful completion.
- Collaborate with different departments to develop and implement cross-functional projects.
Qualifications
- Bachelor's degree and/or equivalent experience of 5 years or more in the customer service sector.
- Proven experience in leading and developing a team.
- Exceptional communication and interpersonal skills.
- Ability to multitask and adapt to changing responsibilities.
- Strong analytical and problem-solving skills.
- Proficiency in using customer service software and CRM systems.
- Bilingual in Spanish/English.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Language:
Ability to Commute:
- Austin, TX 78759 (Required)
Ability to Relocate:
- Austin, TX 78759: Relocate before starting work (Required)
Work Location: In person