Overview:
About Us:
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F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
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A proud major player in the residential home services business for over 42 years
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The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA
Why Choose Us:
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Competitive compensation and benefits package
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Join a dedicated support team committed to your success
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Thrive in a dynamic and fast-paced work environment
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Be part of a reputable company with a legacy of excellence
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Opportunities for growth and advancement
What We Need:
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service
Responsibilities:
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Efficiently schedule and dispatch field technicians for service calls and projects
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Prioritize service requests based on urgency and location
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Communicate effectively with customers to confirm appointments and provide updates
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Coordinate with the team to allocate resources for emergency calls
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Monitor field technicians' progress and adjust schedules as needed
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Maintain accurate records of service calls and technician activities
Qualifications:
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Service Titan experience highly preferred
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Proven experience in a dispatching or scheduling role
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Strong organizational and multitasking skills
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Excellent communication and customer service abilities
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Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
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Ability to work in a fast-paced, deadline-driven environment
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Detail-oriented and able to accurately record and relay information
Benefits:
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Company-paid Medical, Dental, and Vision Insurance
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401(K) Plan
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Company-paid Long-Term Disability and Life Insurance policies
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Short-term disability and voluntary life insurance options
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Generous PTO and Holiday Plan
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Opportunities for professional development and advancement
Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.
If you are a motivated and organized professional ready to take on a key role in our operation, apply today!