Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Opera IHG PMS knowledge a plus!
Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in hospitality management or customer service is preferred
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and software applications
- Knowledge of hotel operations and guest services is a plus
Join our team of dedicated professionals who are committed to providing exceptional service to our guests. Apply today to start your career in the hospitality industry as a Front Desk Agent.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Work Location: In person