Job Description
Infrastructure Monitoring - Network & Server Monitoring Major incident management and escalation Maintains and debugs network, server and end user devices including day-to-day hands on support as required. Notify, dispatch, and direct designated 3rd parties for dispatch support to client locations as required. Provides escalation from help desk. Uses monitoring and debugging tools to identify, investigate, isolate and resolve issues with infrastructure. Identifies, solutions and resolves issues associated with infrastructure. Investigates and resolves performance issues and system optimization. Keeps project leadership and end users advised of progress. Manage and maintain inventory and spares and distribution as needed from the depot. Provide coordination and escort for physical access at the site as required for 3rd party maintenance vendors Provide Incident resolution or other required support action that cannot be accomplished without
Must-have skills:
1. Uses monitoring and debugging tools to identify, investigate, isolate and resolve issues with infrastructure.
2. Manage and maintain inventory and spares and distribution as needed from depot.
3. Investigates and resolves performance issues and system optimization.
Nice-to-have skills: 1. Major incident management and escalation 2. investigate, isolate and resolve issues with infrastructure. 3. Datacenter Rack/Stack/Cabling
- Education needed for this position: Bachelor is preferred however Associate and High School will be accepted with right experience.
- Industry experience needed: Yes, technical role
- Onsite: yes, 100%
- Resource Local to the location: – Newark, NJ 07102
- Will there be travel: No travel
- Chances for extension: yes it can get extended
- Interview Process: Teams
- How many rounds of interviews: 1
Additional Job Details:
1 - Critical Incident Management (P3 - Advanced) |
2 - IT Infrastructure Operations (P3 - Advanced) |
3 - Server Operating Systems (P2 - Intermediate),
4 - English (B1 - Proficient),
5 - Network Troubleshooting (P4 - Expert) Onsite 100
Job Type: Contract
Pay: Up to $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Please confirm your visa status as we are looking for only Green Card and US Citizens
- This is a 100% onsite role based Newark, NJ 07102. Please confirm your current location with Zip code.
Experience:
- NOC Engineer: 2 years (Preferred)
- Network Troubleshooting: 2 years (Preferred)
- Server Operating Systems: 2 years (Preferred)
- Critical Incident Management: 2 years (Preferred)
Work Location: In person