Riverview Inn & Suites is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment!
Responsibilities
•You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest
•You will bring excellent communication skills and a passion for putting our guests first
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Communicate with housekeeping to make sure guest rooms are ready
•Field customer complaints when necessary
Qualifications
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•1 year minimum experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•High school graduate, GED recipient, or equivalent
•Well-versed in taking telephone calls and handling stressful situations
Job Types: Full-time, Part-time
Salary: $14.00 - $16.00 per hour
Benefits:
Shift:
- 8 hour shift
- Evening shift
- Morning shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to commute/relocate:
- Rockford, IL 61103: Reliably commute or planning to relocate before starting work (Required)
Experience:
Work Location: In person
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person