Beer Specialist (Server/Beer Server) (FOH)
Full time and Part Time Positions Available
We offer benefits and perks:
- Medical Insurance & other options including dental
- Restaurant & Retail Discounts
- Opportunities for Career Growth
About Guinness: The Guinness brand was established in 1759, when Arthur Guinness signed a 9,000 year lease on St. James's Gate Brewery in Dublin. Brewed using four main ingredients, water, barley (malted & roasted), hops and yeast, Guinness is the world's most popular stout brand. The iconic beer is brewed in 49 countries worldwide and sold in over 150 with almost 9 million glasses of Guinness beers enjoyed every day around the world.
The most GUINNESS beer is sold in Great Britain, Ireland, USA, Nigeria and Cameroon. More information can be found at www.guinness.com. About The Guinness Open Gate Brewery: The Guinness Open Gate Brewery (or OGB for short) is the innovative and experimental arm of one of the world’s most beloved breweries. The original location was opened to the public in 2015, on the Dublin site that had been home to Guinness’s Product Research Unit, which was founded in 1904. In 2018, the first U.S. location was launched in Baltimore, MD, becoming the first stateside Guinness brewery in more than 60 years. The OGB focuses on creating new and innovative beers, serving unique and global cuisine alongside those beers, and highlighting the spirit of community, inclusivity, and hospitality that are the hallmarks of the Guinness brand.
DESCRIPTION: Beer Specialists are responsible for serving guests both behind the bar and on the floor. Assists with Busser, Food Runner, and Host duties as directed. Teamwork, beer knowledge, passion, the ability to multitask, and a high energy level are necessary for success in this position.
ESSENTIAL FUNCTIONS:
- Work comfortably in a hybrid service model
- Greet guests
- Pour and serve beers behind the bar
- Serve tables on the floor
- Stock and restock appropriate areas of the bar or floor with glassware, ice, and supplies
- Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
- Available to work a variety of hours, days, and shifts, including weekends
- Safely and effectively transport food or beverages to a table
- Cicerone Certified Beer Server Certification needed OR willingness to complete certification is required
- Safely and effectively use and operate all necessary tools and equipment
- Communicate in English to perform and comprehend job requirements in spoken and written direction
- Calmly and effectively perform more than one task in a busy and stressful work environment
- Work in a confined, crowded space of variable noise and temperature levels. • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
- Safely and effectively use and operate all necessary tools and equipment which includes changing kegs
- Be able to stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include uneven and slick surfaces
Key Responsibilities & Duties:
- Being a team player
- Ensure the overall guest experience exceeds expectations and guests’ needs are anticipated
- Greet guests with authenticity
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Understand and respond knowledgeably to questions about the restaurant and menu • Safely and properly change beer kegs
- Use sales techniques to present and encourage current promotions to guests
- Follow all steps of service
- Understand and follow the food allergy procedure and special orders/restrictions
- Proficiency in the use and operation of all necessary tools and equipment, including the Toast POS System
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training as well as food service training
- Ability to recognize an intoxicated guest, refuse to overserve guests and seek out management with any concerns about a guest that appears intoxicated
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Other duties will be assigned as needed
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SALARY: $20-$50/Hour Depending on Volume
SCHEDULE: PART-TIME & FULL-TIME
LOCATION: FULTON MARKET, CHICAGO, IL
Job Type: Full-time
Pay: From $20.00 per hour
Work Location: In person