About Us
At Leap, we want YOU to be part of our journey as we transform the home improvement industry! We’ve been recognized as a Top Workplace and placed on Inc. 5000’s Fastest Growing Companies for 3+ consecutive years. Our complete platform paves the way for a new era in efficiency and professionalism for contractors. Share our passion for innovation and excellence and allow your creativity to meet craftsmanship. Take the Leap today!
Position Overview
Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry. We are searching for a Senior Customer Success Manager to join our all-star Customer Success team working with existing customers. This is a great opportunity to represent the absolute best product in our industry and join a fast-paced company with lots of opportunities for advancement.
Responsibilities
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Consistently meet revenue expansion targets by identifying and closing sales opportunities within our existing customer base for subscription upgrades and feature adoption.
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Manage churn to increase customer and revenue retention.
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Maintain a solid understanding of our customer’s journey to spot and address areas of friction to maximize adoption and utilization.
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Develop deep product expertise to effectively present products and services information to clients.
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Work with Customer Success teams to ensure complete customer satisfaction with product.
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Provide product training to newly implemented Leap clients
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Ensure customer issues are acknowledged and addressed within one business day
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Set aggressive goals for annual revenue achievement per customer account.
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Effectively and accurately manage personal pipeline to maximize all business opportunities
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Monitor and report sales activity within Leap's CRM (Salesforce)
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Travel to trade shows and onsite customer meetings as needed
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Perform other duties as assigned
Qualifications
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3+ years customer facing and/or revenue generating experience
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Experience building and managing a sales pipeline
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Polished communication skills with the ability to clearly convey value - confident, articulate, and concise
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Detail oriented, extremely organized, self-motivated, and driven
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Strong emotional intelligence
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Ability to use a consultative selling approach
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Bachelor's degree or equivalent experience
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SaaS sales experience is a plus
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Home Improvement sales experience is a plus
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Salesforce experience is a plus
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Microsoft Office Suite experience is a plu
What it’s like to work at Leap
When you join Leap, you’ll collaborate with curious minds, bold innovators and smart risk-takers. As a member of our team, you’ll be valued, supported, and included. With a transparent culture and approachable leadership, we offer career opportunities that match your ambitions and talents. To help maintain your work-life balance, we offer a range of resources for you and your family, including comprehensive benefits and wellness plans.
Benefits
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Medical, dental and vision benefits – affordable health care plans and company HSA contributions, starting the first of the month following 30 days of employment
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401(k) company match
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Competitive time off package with 20 vacation days, 10 wellness days, 8 company holidays, 2 floating holidays, and 2 volunteer days
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Comprehensive Employee Assistance Program
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LifeMart discounts through ADP that include services such as groceries, restaurants, entertainment, pet insurance, auto, cell phone, child care and so much more
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Access to the MoveSpring app – an activity platform to enhance physical & mental health: includes company step challenges, exercise content, meditation tools and wellness-focused blogs
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Culture and team-building activities
Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.